photo by Karl Picard

By Karl Picard

July 22,2016

The July meeting was in the Sounders offices as The NINETY was being used.  With 20 people in attendance the room was quite warm for the 3 hour meeting (extended to get a bunch of old business done). We started off with a visit from Mikaela Purvis (Director of Fan Relations) to go over the renewal process and notifications the Club was planning to send out over the next month and half.  The highlights of the presentation were:

  • We discussed the Save the Date email which you should have received this week
  • An additional email will be sent around Aug 1st with the full information about the renewal process
  • This year’s auto-renewal: you won’t have to interact with Ticketmaster, Sounders are taking over that area.  You’ll still use the Ticketmaster login but the look and feels will all be Sounders based
  • You will be able to update delivery address, personal info, parking options, and credit card details
  • Accounts that opted for auto-renewal will have an option to verify their info, you don’t have to but you can change the payment plan and other items.  Sept 1st will be the first time they process payments, the amount will depend on your payment plan
  • For those who didn’t sign up for auto-renew, it will be a similar process as last year, with invoices available on August 1 and you will need to process your renewal either online through Ticketmaster, over the phone or at the match on 8/14 or 8/21 prior to the September 1 deadline.
  • All Alliance Members are automatically opted into the relocation process, Sounders FC just needs to process your renewal first in order to be eligible
  • Within the invoice for auto-renewal will be your opportunity to opt-in to a different ticket type other than mobile
  • Payments are the first business day of each month.  The options are full payment on 9/1, 50/50 or the 6 month plan
  • To better help Alliance Members with the bag changes Century Link will implement, those with packages of ½ season or more will get a clear bag, one per seat
  • Additional renewal events are being discussed for the month of August so stay tuned.

Council members were asked for feedback and we provided some in the areas that seemed confusing.  Overall the renewal process seemed much improved from an informational standpoint from last year.

Next we got some updates from our work groups.  The big stuff was the progress made on the Constitution, Articles, and Bylaws.  These were dealing with everything from Council election rules to GM stuff to proposing Alliance-wide votes or Alliance Council statements.  All of this work will need to be finalized in the coming weeks so we can get it out for an Alliance-wide ratification this fall.  Once approved, we’ll have all the changes the Council has worked on for as long as I have been a member in place.

Then it was onto making some changes to how the Council operates.  Moving away from the working groups (or at least for the initial efforts, they might still be used in some cases) to a structured schedule of Strategy Sessions with the Club.  This would allow us to focus in on areas where the Council can better engage the Front Office/Club and have the right people to get some real progress on issues/topics. The ultimate goal of this change is to have the Alliance Council take action and better represent the Alliance.

Another topic was regarding the nomination of Honorary Chairperson of the Alliance Council.  We may get to a point where we designate one annually, so we discussed ensuring Drew Carey is always recognized as the first Honorary Chairperson and the owner who brought us the whole idea of the Alliance.

One final personal note outside of the meeting recap, the Alliance Council is working hard to help improve the overall fan experience.  This year has been suboptimal, to say the least, in many aspects.  There are lots of cries for the Council to do something, and trust me we are working on it.  With really only 20 people working for you in a volunteer effort there is only so much we can do.  We get lots of folks on social media calling on us to get something done, if you want something done: join and help.  These developments that were acknowledged in the Club’s email were the result of a continued and cooperative effort between us and the Fan Relations Team. We are grateful for the open lines of communication between us.

Alliance Member Improvements 2016 MidYear